Straight answers about how we sell, test, deliver and support refurbished enterprise hardware in Qatar. If your question is about a specific model, the FAQ on that product or collection page goes deeper.
Ordering and payment
How do I order?
Add to cart and check out, or message us on WhatsApp with the model and quantity and we will confirm stock and send a payment link. For custom builds and bulk orders, send the specification and we quote first.
Which payment methods do you accept?
Visa, Mastercard and American Express at checkout, and bank transfer for company orders against a pro forma invoice.
Is the price shown the final price?
Yes. The price shown is the price you pay, with nothing added at checkout, and every order comes with an invoice in your name or your company's name.
Can I get a quote before ordering?
Yes. Send the model or the workload on WhatsApp or by email and we reply with an itemised quote from stock, usually within one working day.
Delivery and pickup
How fast is delivery in Qatar?
Typically one day from Doha stock, anywhere in Qatar. Delivery is free on orders over QAR 300. Custom configurations are usually ready within two working days before dispatch.
Can I collect my order?
Yes. Choose pickup at checkout and collect from our office in Nuaija, Doha; orders are usually ready within 24 hours.
Do you ship outside Qatar?
Our stock and warranty are built around Qatar. For GCC deliveries, contact us before ordering and we will confirm whether we can ship and at what cost.
Do you install what you sell?
Yes. Racking, cabling and base configuration are available as a service across Qatar, with a free site survey for rack builds. See Installation Services.
Condition, testing and warranty
What does refurbished mean at ServerDove?
Enterprise equipment that has been in service, then cleaned, tested and, where needed, repaired with genuine parts. It is not new, and it is priced accordingly, but it is guaranteed to work as specified.
How is each unit tested?
Every server goes through full hardware diagnostics and a burn-in run in Doha before it is listed: memory tested across every installed DIMM, controller and drive health verified, power supplies load-tested, and the management controller reset and confirmed reachable. BIOS is returned to defaults and firmware brought to a stable release. Components are tested in a compatible system against their listed part number.
What warranty do I get?
Six months on everything we sell, covering parts and labour, handled in Doha with replacement parts from local stock rather than shipped from abroad. Details are on the Warranty page.
What happens if something fails under warranty?
Contact us with the order number and a description of the fault. We diagnose remotely where possible, then repair, replace the part or replace the unit from stock.
Can I return an item?
Returns and refunds follow our Refund Policy. Tell us within the stated period, keep the packaging, and we will arrange the rest.
Products and configuration
Can you build a server to my specification?
Yes. Tell us the CPU, memory and drive layout you want, or the workload it has to run, and we quote a build from stock. Custom configurations are usually ready within two working days.
Do servers come with rails, caddies and power cords?
What is in the box is listed on each product page under What's included. Rails, bezels and drive caddies are stocked separately so you only pay for what you need.
Is an operating system included?
Servers ship without an operating system unless a listing says otherwise. We can install a hypervisor or Linux distribution as part of installation services.
Will a part be compatible with my server?
Each part lists the servers it fits under Compatible parts or in its specification. If your model is not listed, send us the model and service tag or serial number and we will check before you buy.
Do you buy used equipment or take trade-ins?
Still have a question?
WhatsApp +974 5521 2108 or email sales@serverdove.com. We answer during working hours in Doha.