Refund policy

Serverdove Return & Refund Policy

Last updated: 20.02.2026

At Serverdove Trading & Services, we provide tested and reliable refurbished and pre-owned IT equipment. Each item is inspected and verified before delivery.

Please review our return policy carefully.

Return Window

Returns are accepted within 7 days from the date of delivery only if:

  • The item is defective (DOA – Dead on Arrival)

  • The item was damaged during shipping

  • The wrong item was delivered

Requests made after 7 days will not be eligible for return.

Non-Returnable Items

Returns will not be accepted for:

  • Physical damage caused after delivery

  • Improper installation, misuse, or power damage

  • Missing parts, accessories, or serial labels

  • Software licenses or digital products

  • Items sold as “No Warranty” or “As-Is”

  • Custom-configured servers or systems (unless defective)

Return Conditions

To qualify for a return:

  • Product must be in the original condition

  • All accessories, brackets, cables, and packaging must be included

  • Serial numbers must match our records

  • Item must be securely packed for return shipping

ServerDove reserves the right to reject returns that do not meet these requirements.

How to Request a Return

To initiate a return, contact us within 7 days:

Email: support@serverdove.com
WhatsApp/Phone: +974 5521 2108

Please include:

  • Order number

  • Product name

  • Issue description

  • Photos or video (if damaged or defective)

Returns must be approved before shipping. Unauthorized returns may be rejected.

Refunds & Replacements

After the returned item is received and inspected:

If the item is defective or incorrect:

  • Replacement or full refund (customer choice)

If the return is customer-requested (case-by-case approval):

  • Shipping charges are non-refundable

  • A restocking fee of up to 15% may apply

Refunds are processed within 5–10 business days to the original payment method.

Return Shipping

  • If the issue is due to product defect or our error → ServerDove covers shipping

  • If the return is customer-requested → Customer pays return shipping

Warranty vs Return

Returns are only for issues reported within 7 days.

For problems after 7 days but within the warranty period, the product will be handled under our Warranty Policy (repair or replacement).

Inspection Notice

All returned hardware is tested.
If no fault is found, the item may be returned to the customer, and shipping costs will apply.

Contact Information

ServerDove Trading & Services
Doha, Qatar
Email: support@serverdove.com
Phone/WhatsApp: +974 5521 2108